Overview
Your primary role will be to plan, deliver and review the highest quality, themed, fun and safe learn to swim lessons for 3-11 years with excellent standards of customer experience and premium facilities, and to change lives by giving every child the opportunity to learn to swim. You will plan and deliver swimming lessons in and out of the water, use technology to support and engage customers, and work as part of a team to deliver a premium experience. This role includes customer engagement, attending training and team meetings to share best practice and learn from each other. This role is for weekday evenings and weekend hours. We operate lessons from 1.00 – 8.30pm on weekdays and 8.00 – 7.00pm on weekends. If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, this is a rare opportunity to join a fast-growing, industry-leading company. There are amazing development opportunities to train and teach babies and adults and progress into team leader, mentors, tutors, assistant managers and more. Full training and qualification can be provided; we recruit on character and personality — so change your life and get in touch today!
Responsibilities
* Plan and deliver fun and inspiring lessons to 3-11-year-olds, ranging from non-swimmer to competent swimmer, using swim! teaching resources
* Deliver exceptional customer care to every swimmer and family member
* Assess swimmers on an ongoing basis using an online tracking system and follow our awards process and celebrations when swimmers progress through their swim
* Deliver the swim! experience to include showing customers round the centre, driving memberships and attending regular meetings with the swim! team to share best practice
* Deliver lifeguard duties and support the venue team as and when required (training provided)
* Willing to work towards Swimming Teacher Qualifications — Fully funded training and qualifications provided (existing qualifications are a bonus)
* Energietic, passionate and hard-working personality
* Ambition for changing children's lives and making a difference
* Excellent communication and interpersonal skills
* Customer service focused, demonstrates a determined and committed approach to quality
* Perseverance and patience to encourage and put people at ease
* Observant, notices customers and anticipates their needs
* Able to work in an active, energetic sporting environment
Benefits
* Great annual leave package
* Birthday off
* Bright and colourful work kit
* Discount on swimming and gymnastics lessons for family and friends
* Employee recognition scheme, rewards and team events
* Monthly staff training and collaboration
* Multiple Training and qualification opportunities
* Employee assistance programme
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