Job Description
* Contract Type: Part time
* Salary: £14.44 per hour
* Start date: November 2025
* Apply: Please send your application to Elena.Alla@accor.com
Join our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.
What you'll do...
* Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
* Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
* Respond to guest inquiries, requests, and concerns promptly and professionally
* Handle payment transactions, credit card processing
* Ensure accuracy in guest billing and resolve any discrepancies
* Collaborate with various departments to address guest needs and ensure satisfaction
* Monitor and report any suspicious activities
* Maintain cleanliness and organization at the front desk area
* Perform any additional tasks as required during the night shift
Additional Information
One more thing…
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.