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Welcome to Mercure Tankersley Manor Hotel and Spa, located in the heart of South Yorkshire offering a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for years but today we’re home to 98 bedrooms, a brasserie bar and restaurant, seasonal dining tipi’s, 13 event spaces plus a newly refurbished gym & spa.
An exciting opportunity has arisen for an enthusiastic and highly motivated Full time Reservations Coordinator, to join our passionate sales team at Mercure Barnsley Tankersley Manor Hotel and Spa. We are looking for a bubbly individual with bags of personality and a passion for sales.
Owned by BGAM Hotels who operate multiple branded hotels across the UK, Tankersley Manor is a 4-star hotel, operating under a Mercure franchise, located just off junction 36 of the M1 motorway.
Every day is different here at Tankersley Manor, which makes it a fantastic place to work. We are seeking a passionate and dynamic to join the team, if you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!
We’ll support you, in and out of the workplace by offering:
* Training and development.
* Great opportunities to grow in your role and progress your career.
* Discounted stays in all ACCOR hotels worldwide for yourself, friends and family.
* Discounted stays in all BGAM hotels for yourself, friends and family.
* Free access to the gym, because your wellbeing is important.
* Great discounts of spa treatments and products.
* Monthly pay day treats.
* ALL Heartists membership with more than 70 partners offering discounts off travel, gourmet, wellness, sport, shopping etc.
* Wellbeing support with our Employee Assistant Programme.
Key Responsibilities:
* Handle incoming reservation enquiries by phone, email and online booking systems with efficiency and professionalism.
* Accurately input and manage guest bookings in our property management systems.
* Provide detailed information about room rates, packages and promotions to potential guests.
* Upsell additional services and amenities to enhance guest experiences at the hotel.
* Liaise with other departments to ensure seamless guest experiences from booking to check-out.
* Maintain a thorough knowledge of hotel facilities, services and local attractions.
* Assist in maintaining and updating reservation records and databases.
* Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.
Experience working in a similar hotel operation working with Opera PMS would be beneficial, but it is not a necessity.
All applicants must have a positive guest focused attitude, enjoy making a difference to others and are good team players.
Job Type: Full Time 40 hours (Including 1 late night per week and 1 in 3 Saturday)
Job Type: Full-time
Pay: £12.51 per hour
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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