We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantNo day is the same at busy Beningbrough Hall. Built in the 18th century, numerous occupants have changed the face of this Italian-style house and it has an intriguing story to tell. From a wealthy teenager who built this mansion and its occupation by the RAF in WWII, to the re-invention as a country house gallery. In the garden, traditional formal borders contrast with sweeping lawns, and the restored walled garden. With a changing programme of family activities, talks and trails it’s an exciting place to be.Click here for more information about this locationReporting to the Welcome and Service Assistant Manager, you’ll be part of a team of 16 working at Beningbrough Hall. You'll work both in admissions, welcoming visitors to the property and in the hall itself, engaging with visitors about our exciting exhibitions & Beningbrough’s history.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can, whether you’re working in visitor admissions giving visitors the best possible start and end to their visit; or in the hall, bringing Beningbrough to life for visitors. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. As part of the Growing Support team, you'll understand and promote the value of membership to visitors. You’ll help meet our membership and fundraising targets. You'll be passionate about the work we do, and you'll feel comfortable chatting with visitors about ways they can show support, whether that’s through donations, gift aid, membership or our bookshops. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 11 January 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 169866IRC169866YorkFixed Term p/t (600 hrs py to 01/11/26)Ends: Jan 11th We’re looking for Service Assistants to join us at Beningbrough Hall. You'll work across both the visitor admissions area and in the hall itself, providing a warm welcome for all visitors. You'll promote National Trust memberships, support fundraising efforts and inspire visitors with the history of the hall.Salary: £12.25 an hourDuration: Fixed Term Contract from February 9th to November 1st 2026Hours: 575-615 hours across the contract (several roles available). This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Average of around 16 hours a week but this will vary. During summer and the busier months, you'll regularly work 4 days per week, and during the quieter months, 2 to 3 days per week. This includes regular weekend and bank holiday working. Rotas are released two months in advance.Interview dates: Thursday 22nd and Friday 23rd JanuaryFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Beningbrough Hall, Beningbrough, York, YO30 1DDCompliance.Eligibility to Work in the UK12.25 per hour