Company Description •Be a part of global community in hospitality industry. •Learning and growth opportunities. •Wide range of employee related benefits. •Get a opportunity to be a part of Heartist culture. Job Description Main Duties: Administration · Liaise with different departments for smooth and coordinated work. · Should ensure that the team members are adhering to the Human Resource policies. Customer Service · Personally welcome and escort all hotel guests. · Authorize courtesies for all VIP’s · Maintaining guest profile and updating the same on regular basis · Ensure to interact with the guests & enable the team to understand guest requirements. Financial · Responsible for maintaining high level of room sales, by up-selling. · Adhere to Accor guidelines for all the financial related procedures · Ensure maximum room occupancy within agreed overbooking policy. · Ensure to balance the accounts on a daily basis. Operational · Adhere to the Standard Operating policies & Procedures. · Check outstanding of in-house guests on a daily basis. · To check whether the following records are kept in order and up to date: · “C” forms · Reception / Information Log Book · Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. · Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. · Check the grooming and hygiene of the team. · Ensure all VIP room inspection in coordination with House Keeping Department. · Ensure that newspapers and parcels are delivered in the rooms without delay. · To be readily available at all times to deal with problems or complaints. · Ensure effective and speedy check-in & check-out facilities. · Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. · Ensure that the entrance is easily accessible to cars and taxis at all times. · Conduct briefing for concierge and Front Office Assistants. · Log security incidents and accidents in accordance with hotel requirement · Communicates with FOM all information likely to be interest to them Personnel · Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness. · Ability to accept responsibility. · Self confidence, motivation, drive and tenacity. · Ability to enhance organizational performance. · Ability to clearly delegate tasks and responsibilities. · Ability to think strategically, inductively, and creatively. · The propensity to recognize and acknowledge other people’s ideas. Other Duties · Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. · Helping other department in case of emergency. Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.