Job Title: Care Navigator/Medical Receptionist
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Vision/Emis
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patient's healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the clinical team for completion and maintain the register of requests
k. Process and distribute all internal and external post
l. Manage all queries as necessary in an efficient manner
m. Process various forms and distribute as necessary
n. Carry out system searches as requested
o. Maintain a clean, tidy, effective working area at all times
p. Monitor and maintain the reception area and notice boards
q. Support all clinical staff with general tasks as requested including requests
r. Registration of new patients and deduction of patients leaving
s. Monitor email accounts for prescriptions and enquiries, signpost and respond as necessary
t. Undertake e-learning and other relevant training provided
u. Complete opening and closing procedures in accordance with the duty rota
v. As required support the Prescriptions Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
w. Monitoring of stationery supplies
x. Partake in audit as directed by the audit lead
Hours of work:-
Wednesday - 1.30pm - 6.30pm
Thursday - 8.00am - 4.00pm
Friday - 8.00am - 4.00pm
You will be required to work outside of these hours to cover sickness and annual leave where needed.
Essential Criteria:
Educated to GCSE level or equivalent
Experience of working with the general public
Excellent communication skills (written and oral)
Strong IT skills
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Flexibility to work outside core hours
Disclosure Barring Service (DBS) check
Desirable Criteria:-
GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Experience of administrative duties
Experience of working in a health care setting
Ability to deal with difficult situations (training will be given)
EMIS user skills
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 21 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person