Core purpose of role
The role holder will be a friendly face to the community. You will be the first point of contact for members customers, playing an essential part of the journey for customers visiting Cash Access UK Hub's. Customers will be at the very heart of your role, so you will be committed to providing outstanding service in every interaction. You will connect customers with a route to their respective bank or building society (our members).
Key responsibilities
* Greeting and welcoming customers on entry to the Banking Hub, providing a positive first impression.
* Providing customers a way to access their bank to obtain support with their everyday banking needs via telephone, online or nearest branch information.
* Connecting customers with their bank or building society (our members) via telephone, online or nearest branch.
* Directing customers toward the counter service provider, should they wish to make a cash transaction.
* Becoming a trusted friendly face within the community building relationships with customers.
* Supporting community engagement and promotion of offerings.
What you'll bring to the role
* Strong customer service and interpersonal skills
* High levels of accuracy in tasks completed
* Clear communication to create a seamless customer experience
* Ability to deal with difficult or unique situations.
To apply, please send your CV and covering letter to