Salary: £25,000 - 30,000 per year Requirements: Experience supporting and maintaining IT infrastructure, networks, and cloud-based systems (e.g., Office 365 & Azure AD). Proficient in the setup of computers, mobile devices, and other peripherals. Experience in setting up remote user PC requirements, including VPN connection, encryption, email, antivirus, and server access. Skilled in building and deploying laptops. Proficient in setting up user accounts/Active Directory/Azure Entra ID. Experience with Windows Server (desirable). Knowledge of Windows 10 and above. Familiarity with Microsoft Office and other software products. Understanding of Mobile Device Management (Tablets, Mobile Phones). Solid understanding of security principles. Strong background in customer service. Responsibilities: In this role, I will provide IT support services as a point of contact for first-line issues. This includes logging all work requests in our internal ticketing system and ensuring that users are kept up to date with their tickets. I will troubleshoot hardware, software, and network issues efficiently for employees across various UK locations. Additionally, I will liaise with third-party companies to ensure that computer and telephony systems, along with software, are operating to agreed service levels. This position may require occasional travel to different sites; therefore, a valid driving license is necessary. Technologies: Active Directory Azure Cloud Hardware Support Mobile Network Office 365 Security VPN Windows More: We are a reputable financial services organization currently on a steep growth curve, and we are passionate about developing our staff. We are seeking an IT Support Engineer (1st/2nd line) to join our personable team on a full-time basis, working five days per week in Bromsgrove. The salary for this role is £30,000 per annum. If this opportunity excites you, we encourage you to apply now with an up-to-date copy of your CV. If this job isn’t quite right for you but you are seeking a new position, please feel free to reach out for a confidential discussion about your career. last updated 4 week of 2026