Job Summary
We are seeking an experienced Activities & Leisure Manager to join our team. The successful candidate will be responsible for leading the Activities & Leisure team, ensuring every guest has a memorable experience at the holiday park.
The ideal candidate will have strong leadership and communication skills, with the ability to work in a fast-paced environment while maintaining attention to detail. They will be able to manage resources effectively, provide exceptional customer service, and problem-solve efficiently.
This role offers a unique opportunity to work in a dynamic and supportive environment, with comprehensive training and ongoing support provided. As part of our team, you will have access to career development opportunities, including fully funded qualifications, and exclusive team perks.
Main Responsibilities:
* Lead, motivate, and support the Activities & Leisure team to deliver excellent service and achieve targets.
* Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Ensure all operations comply with health and safety regulations, company policies, and standards.
* Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
* Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements:
* Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
* PPO and SPTO certificates preferred but not essential; training and support will be provided.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Exceptional customer service and problem-solving abilities.
* Knowledge of health and safety regulations.
* Strong organisational and multitasking skills.
* Experience in budgeting and financial management.
* Flexibility to work evenings, weekends, and holidays.
Benefits:
* Attractive salary plus annual bonus opportunity.
* Inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more.
About Us:
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities, and industries. If you require any assistance or reasonable adjustments during the application process, please contact us.