Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe! With an impressive track record of opening multiple new aparthotels each year, we have properties in iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.
Job Title: Guest Services Night Manager
We are seeking a Guest Services Night Manager to work with our Guest Services Hosts and the wider team across public areas, lobby, reception, and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and each Wilde property. Join us and unleash your potential!
Benefits
* Paid family leave, including maternity, paternity, surrogacy, and adoptive leave, all fully paid after >1 year of service
* Flexible working patterns, including full and part-time roles
* Cycle-to-work scheme (Ireland/UK)
* Performance-based bonus scheme aligned with core values and property goals
* Discounted overnight stays for you, family, and friends
* Refer and earn scheme
* Education support for skill development
* Paid volunteer days (2 per year)
* Employee Assistance Program (EAP) for support
Qualifications
* At least 2 years of experience in a similar role, preferably in hospitality or lifestyle hotels
* Knowledge of Front Office operations
* F&B/Barista experience is preferred but training can be provided
What You Will Do
* Engage with guests across our lively lobby, bar, and host stand, maintaining a fun, fast-paced environment
* Represent Wilde as a brand ambassador with enthusiasm and pride
* Create memorable guest experiences through excellent communication and teamwork
* Set and achieve high standards of service and operational excellence
* Greet guests warmly, understand their needs, and personalize service
* Maintain a welcoming atmosphere and attention to detail
* Manage your shift seamlessly, including health & safety and complaint resolution
* Innovate and seek continuous improvement
* Foster a respectful, inclusive culture and engage with the local community
If you are capable of handling challenges with kindness and clarity, and eager to grow, we want to hear from you! Join us on this exciting journey and help us make the world brighter, one guest at a time.
Start your Wilde journey today! Click "apply" now!
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