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Job Title: Restaurant Supervisor
Location: Bannisters Restaurant, Boundary Outlet, Colne
Hours: 40 hours per week working 5 days out of 7
About Us: Boundary Outlet is a premier shopping destination that also offers exceptional dining experiences. Our in-store restaurants are a key part of our customer's journey, and we’re looking for an enthusiastic and experienced Restaurant Supervisor to lead and inspire the team to deliver outstanding service and quality.
Role Overview
As Restaurant Supervisor, you’ll support in the day-to-day running of the restaurant, ensuring smooth service, exceptional food quality, and a welcoming environment. You’ll motivate the team, manage operations, and help create a memorable dining experience for every guest.
Key Responsibilities
* Lead and support the front-of-house team during service, ensuring high standards of customer service.
* Assist with training, coaching, and developing team members to enhance their skills and performance.
* Oversee daily operations, including opening and closing procedures.
* Address customer queries, feedback, or complaints promptly and professionally.
* Monitor food and drink quality to ensure consistency and excellence.
* Support stock management, ordering, and minimising waste.
* Ensure compliance with health and safety, food hygiene, and company policies.
* Assist with rota management to ensure adequate staffing levels during busy periods.
What We’re Looking For
* Previous experience in a supervisory role within a restaurant, café, or hospitality setting.
* Strong leadership and communication skills with the ability to motivate a team.
* Passion for delivering outstanding customer service and high-quality food.
* Organisational and problem-solving skills, with the ability to prioritise in a fast-paced environment.
* Knowledge of food hygiene and health and safety regulations (Level 2 Food Hygiene Certificate preferred).
* A proactive and hands-on approach to managing the restaurant.
The Perks
* Company Pension Scheme
* Employee Assistance Programme
* Long Service Awards
* Store Discount
* Free Parking
* Social working hours (aligned to Retail Store opening times)
* Subsidised Meals
* Learning & Development Training
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