The Best Connection are looking for a Customer Service Team Leader for a client in Chorley.
Job Role:
* Supervise, motivate, and support a team of customer service advisors to deliver outstanding service
* Monitor individual and team performance against KPIs and service standards
* Provide regular coaching, feedback, and development opportunities to team members
* Conduct performance reviews, one-to-ones, and team meetings
* Maintain up-to-date knowledge of products, services, and internal systems
* Identify process improvements and contribute to customer service strategy
* Ensure compliance with company policies and customer service standards
* Dealing with different Customer queries every day
* Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
* Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
* Demonstrate high quality customer service.
* The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner
Shifts:
* 08.00-16.30
* 09.00-17.30
* 09.30-18.00
* Finishing early on Fridays.
* Occasional O/T on Saturdays
Requirements:
* Proven experience in a customer service environment, ideally in a supervisory or leadership role
* Strong communication and interpersonal skills
* Ability to lead by example and create a positive, high-performing team culture
* Skilled in handling customer complaints and resolving problems effectively
* Competent with CRM systems, reporting tools, and Microsoft Office
* Organised, adaptable, and able to manage multiple priorities
* A proactive and customer-focused mindset
If you are interested in this role the please apply with your CV, or call us to discuss further.