Job summary
We are seeking an experienced secretary to join our friendly medical secretary team, at Lister House Surgery in Hatfield. This role is offered on a part‑time basis, for 28‑30 hours per week, and is an opportunity to work in a dynamic environment where organisational skills and a friendly demeanour are highly valued.
The position is suitable for individuals with prior secretarial or medical secretary experience looking to contribute to a well‑established organisation. Although NHS experience is not required, all applicants must have secretarial or administration experience.
This job is a fast paced role and requires an individual who can work quickly and efficiently across a variety of systems so a fast typing speed is essential.
Main duties of the job
* Process referrals, utilising local referral pathways i.e. electronic referral system (NHS e‑referrals), as appropriate.
* Audio‑typing referrals and reports using digital dictation system software.
* Provide an efficient word processing service for the GPs and wider practice team. This includes typing of letters, reports, patients referral, minutes in an accurate manner.
* Deal with queries from the practice team, patients, hospital providers and outside agencies.
* Utilise the medical record system (SystmOne) to process patient data.
* Deal with tasks allocated to the secretarial team.
* Monitor the generic email and deal with relevant queries, efficiently.
* Process and distribute incoming patient information as appropriate.
* Work to practice protocols/workflows.
* Cover members of the secretarial team during periods of sickness and annual leave.
* Assist the practice manager with clerical administrative duties as required.
* Maintain filing and administrative systems.
About us
Lister House Surgery has strong clinical and administration support and excellent working relationship with our primary care network.
* List Size 14,000 patients.
* SystmOne practice, users of Ardens and AccuRx.
* Excellent, modern purpose‑built premises on single site.
* Strong collaborative working with the 3 other practices in Hatfield Primary Care Network and wider GP Federation.
* Organised GP team consisting of 8 partners, 3 salaried GPs, and 2 registrars.
* Experienced nursing team including 1 nurse prescriber, 2 practice nurses & 1 HCA, with nurse led minor illness and chronic disease clinics.
* Training practice.
* Excellent transport links to London.
Further information about the surgery can be found at www.listerhouse.nhs.uk.
Details Date posted 16 March 2026
Pay scheme Other
Salary £12.50 to £12.90 an hour
Contract Permanent
Working pattern Part‑time
Reference number 29240-2
Job locations The Common Hatfield Hertfordshire AL10 0NL
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification Experience Essential
* Previous experience working as a secretary or in administration - your application will not be considered without this experience
* Excellent communication skills, both written and verbal
* Proficient in MS Office Suite (Word, Excel, Outlook)
* A fast typing speed
Desirable
* Previous experience as a medical secretary
* Experience of working in general practice
* Experience of working within SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Primary Care Careers
Address The Common Hatfield Hertfordshire AL10 0NL
Employer's website https://www.eoeprimarycarecareers.nhs.uk/
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