As a Client Accounting Relationship Manager, you will be responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams and relevant Stakeholders, to maximise cash flow to meet client settlement requirements, reduce exposure and enhance customer service, and responsible for managing the accounting relationship with designated key clients, acting as a focal point for queries and escalated matters from the Accounting Team and Stakeholders. The role is based in Ipswich with a hybrid working style (minimum 3 days in office).
The Role:
1. Establish and cultivate strong, long-term relationships with clients, Business Units (BUs), other WTW offices, B2C colleagues, and other key stakeholders, fostering collaboration and effective communication
2. Maintain high visibility within Business Units (and WTW intercompany offices) to proactively identify and resolve queries, ensuring efficient issue and query resolution
3. Organise and lead regular meetings with the BU (and WTW intercompany offices), preferably in-person or via Teams, to drive greater collaboration and achieve successful outcomes
4. Actively monitor, prioritise and respond to urgent matters, ensuring timely escalation to the Senior Manager and BU, where appropriate, to facilitate swift resolution
5. Take accountability and demonstrate strategic management of bad debts (B&DD), taking a hands-on approach to reduce outstanding balances and mitigate financial impact to the business
6. Drive improvements in cash collection performance and KPI metrics, proactively implementing targeted actions to improve and maintain financial performance
7. Proactive management of designated key clients in collaboration with the Account Controller, swiftly identifying and addressing issues within established timeframes to enhance client satisfaction
8. Serve as the primary A&S contact for critical client-related issues requiring BU involvement, maintaining regular communication with the Account Controller to agree and direct next steps and define ownership of actions
9. Provide guidance and support to Mumbai teams on escalated issues, identifying training needs and coordinating with the Team Leader to ensure appropriate support and development opportunities are provided by the Tech Leader