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Who we are
We are recruiting for a Data & Insights Analyst to join our Service Performance team. This is a key role to drive better and faster decisions, actionable opportunities utilising the wealth of our data, and enabling the delivery of excellent service to our customers.
This role will have responsibility within CTO for the delivery of our performance KPIs as well as enabling our direct and wider teams to have access to self-service performance dashboards.
We have ownership for identifying performance trends and working closely with teams across Technology Service & Operations and Continual Improvement to support driving improvement initiatives with a ‘Customer Centric’ approach. Working collaboratively with our internal customers, building strong partnerships based on shared values and trust, and collaboratively sharing knowledge.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Our commitments
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.
Minimum Requirements
* Experienced in working with Reporting Visualisation tools (MicroStrategy) or similar reporting tools
* Working knowledge of MS software, particularly Excel and SharePoint
* Strong analytical skills (including working with BI Toolsets)
* Excellent communication skills, ability to talk to people at all levels of the business and make the complex, simple
Preferred Skills
* Working knowledge of ITSM tool sets such as Helix, Remedy or ServiceNow
* Strong influencing and persuading skills, encouraging colleagues and teams to change established processes and achieve improvements and best practice
What’s in it for you
Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe that a diverse and inclusive culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a comprehensive reward package with benefits and extras designed to support you and your loved ones, ensuring you're covered no matter what life throws your way.
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