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Overview
Location: Toals Bookmakers, 20-22 Railway Street
Job Description: We’re currently recruiting for Full time Bookmakers Clerks in the Newcastle Area. This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
Responsibilities
* Processing bets and assisting with customer queries
* Working as part of a team to assist the day to day running of the shop
* Building relationships with customers and delivering excellent customer service
* Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
About The Role / The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
Qualifications
Essential
* GCSE Maths and English at grade C or above (or equivalent)
* Previous cash handling experience OR experience providing excellent customer care
* Full UK clean driving license
* Willingness to learn and develop in the role.
Desirable
* Demonstrable IT skills
* 5 GCSEs at grade C or above (or equivalent)
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.
Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers are an equal opportunity Employer. If you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone.
Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Skills
Mathematics, Cash Handling, Customer Service
About The Company
Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry.
Company Culture: Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development. The company maintains strong ties with local organizations and events, and aims to provide a positive, inclusive environment for employees and customers alike.
Closing Date
Friday 19th September, 2025
Contract Type
Full-time
Salary
£12.50 Hourly
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Gambling Facilities and Casinos
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