Job Description
IT Operations Engineer - Warrington
Our client, a well-established and growing professional services organisation, is seeking an experienced IT Operations Engineer to join their IT team based in Warrington.
This is a hands-on, operational role responsible for maintaining secure, stable, and high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations.
As IT Operations Engineer, you will:
* Provide onsite (Warrington HQ) and field-based IT support to branch offices
* Participate in the IT rota to ensure 8am–5pm operational coverage
* Manage the full lifecycle of service desk tickets (incidents, problems, changes)
* Install, configure, and maintain computing hardware and software
* Manage secure user access and permissions (least privilege model)
* Troubleshoot and diagnose system issues, performing root cause analysis
* Work with third-party vendors and hosted infrastructure providers
* Maintain accurate technical documentation and asset records
* Communicate system changes, releases, and operational issues to stakeholders
* Ensure compliance with data protection standards and ISO27001 policies
This role requires strong ownership, attention to detail, and a proactive approach to maintaining operational excellence across the IT environment.
Key Requirements
* 1+ years’ demonstrable experience in IT support, systems administration, or IT operations
* Strong experience supporting Windows environments (desktop & server)
* Experience managing hardware, software deployments, and secure access controls
* Solid understanding of IT service management processes (incident, problem, change)
* Experience liaising with third-party vendors and infrastructure providers
* Strong troubleshooting and analytical skills
* High attention to detail and commitment to documentation
* Awareness of GDPR, ISO27001, and data security best practice
* Professional, customer-focused, and personable approach
What’s on Offer
* Company pension
* Life assurance
* Discounted gym membership
Interested? Please Click Apply Now! IT Operations Engineer - Warrington