The Role
As a Product Manager, you will be responsible for managing customer-focused innovation projects from concept through to launch. You'll bring together cross-functional teams to deliver products, packaging, and sustainability initiatives that excite customers and drive business growth.
Working closely with the Senior Innovation Chemist, you'll translate trend insights and raw material innovation into commercial product concepts. You'll also play an active role in customer meetings and pitches, presenting ideas, showcasing samples.
This role is ideal for someone who is passionate about the beauty industry, creative and commercially minded, eager to take ownership of projects that have real customer impact.
Key Responsibilities
Customer & Commercial Engagement
* Lead the preparation of innovation decks, tailored proposals, and product samples for customer meetings.
* Support the business development team in proposing product concepts and innovation opportunities directly to customers.
* Gather and respond to customer feedback, shaping concepts to meet their needs.
* Work with the business development team to support tenders and new business opportunities.
Innovation Project Management
* Manage end-to-end innovation projects, ensuring timelines, deliverables, and quality standards are met.
* Coordinate tasks across Technical, Operations, Design, and Regulatory teams.
* Ensure projects are customer-driven, commercially viable, and aligned with business priorities.
Product & Formulation Development
* Partner with the Senior Innovation Chemist on formulation projects, supporting trials and sample development.
* Translate customer requirements and market insights into clear product briefs.
* Oversee product samples to ensure they are delivered on time and to specification
Trend & Market Insights
* Research beauty and personal care trends, competitor launches, and market innovations.
* Turn insights into actionable ideas that feed the innovation pipeline.
* Share trend knowledge with customers and colleagues to strengthen our position as industry leaders.
Sustainability & Business Growth
* Contribute to sustainable product and packaging initiatives that strengthen customer relationships.
* Help track and deliver against sustainability KPIs and business development goals.
* Support improvements that make innovation projects faster, smarter, and more impactful.
Measurement & Reporting
* Monitor project progress, outcomes, and customer impact.
* Report on how innovation projects support sales growth and repeat business.
About You
* 2+ years' experience in product management, NPD, or customer-facing project management within the beauty industry.
* Passionate about the beauty, with a strong awareness of market trends and consumer expectations.
* A confident, customer-focused communicator with strong presentation skills.
* A go-getter attitude: proactive, entrepreneurial, and eager to make things happen.
* Strong organisational and project management skills, able to coordinate multiple projects at once.
* Commercially minded, balancing creativity with practical delivery.
* Collaborative and adaptable, able to work effectively across departments and with external partners.
Why Join Pelham?
* Competitive salary
* Career development – we're growing fast, and we love to promote from within
* Time off for charity work – support causes you care about on company time
* Supportive culture – we value collaboration, improvement and doing the right thing
* Beautiful facility – work in a bright, purpose-built environment designed for success
Our Policy:
Pelham is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Job Type: Permanent, Full-time, On-Site