Our client, a leading multi-franchise approved car dealership based in Cheltenham, is seeking a highly capable Vehicle Workshop Controller to join their dynamic Service Department. This role is instrumental in ensuring the smooth operation of the workshop and delivering exceptional customer service. The Vehicle Workshop Controller will be responsible for overseeing daily workshop activities and managing a skilled team of Technicians. Benefits: Competitive starting salary, negotiable based on experience Performance-related bonus scheme, with on-target earnings approximately £36,000 per annum 31 days annual leave, increasing with length of service Access to comprehensive in-house and manufacturer-approved training programmes Company pension scheme Staff benefits including life cover, service discounts, free MOTs, healthcare provisions, and online retail discounts Career progression opportunities within one of the UK’s most recognised car retail groups, acknowledged as a "Best Company to Work For" Working hours from 8:00am-6:00pm, Monday to Friday, with 1 in 2 Saturdays, 8:30am-12:30pm Duties: Oversee the daily operations of the workshop team, ensuring efficiency and productivity Collaborate with the Service Manager and fellow Vehicle Workshop Controller to optimise processes Communicate effectively with customers to understand and relay vehicle repair requirements Monitor individual and workshop performance against Key Performance Indicators (KPIs) Plan workload distribution by utilising the skills and capabilities of the team Identify training and development needs to enhance team capabilities Liaise between the workshop and service reception regarding vehicle progress Maintain workshop standards in accordance with HSO and brand service requirements Ensure compliance with health and safety regulations and customer satisfaction standards Candidate Specification: Proven experience managing or overseeing a successful automotive workshop, or a highly skilled Vehicle Service Advisor seeking progression Excellent communication and interpersonal skills Results-driven with strong problem-solving and decision-making capabilities High regard for quality, efficiency, and reliability Competent in IT literacy Presentable and professional manner Valid UK driving license with minimal points Residing in or within a reasonable commute to Cheltenham This is an excellent opportunity for a motivated Vehicle Workshop Controller to join a reputable dealership committed to staff development and customer satisfaction. If you meet the criteria for the Vehicle Workshop Controller role and are eager to advance your career within a well-regarded automotive environment, we encourage you to apply.