Job overview
The OPCMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.
In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.
To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
To be the first point of contact for all calls from service users, carers, external agencies or GP surgeries so excellent communication skills and manner are essential. Processing of referrals, updating of the electronic patient record system with demographic details and ensuring all data quality requirements are adhered to with accuracy. Booking of service user appointments, diary management, minute taking, using initiative. There is also a requirement to cover reception areas and duties for clinics
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
Education/Qualifications
Essential criteria
7. •Ability to use Microsoft packages to a high standard.
8. •Knowledge of word application essential.
9. •GCSE Maths and English or equivalent.
Desirable criteria
10. •IT related qualification.
11. •RSA. NVQ qualification.
Experience
Essential criteria
12. •Ability to liaise with multidisciplinary team and differing levels of personnel.
13. •Needs to be able to decide importance of tasks and how to tackle them.
14. •Must be able to work with colleagues, sharing workload, particularly in times of colleague absence. •Working within a confidential environment.
15. •Working within a confidential environment.
Desirable criteria
16. •Use of office equipment
17. •A patient administrative background.
18. •Knowledge of Performance and Data Quality.
19. •Experience of using Trust patient electronic record system, Paris
Skills and Abilities
Essential criteria
20. •The ability to prioritise and plan conflicting and complex work demands
21. •Outstanding communication Skills
22. •Advanced keyboard Skills
23. •The ability to navigate IT systems, including Excel, Word and Powerpoint
24. •Ability to be numerate and provide statistical data accurately.
Desirable criteria
25. •Patient administration background
26. •Knowledge of the EPR system
27. •Minute taking
28. •Audio Typing
29. •Knowledge of working within the NHS
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.