Rewards and Benefits on Offer * Immediate start date. * Varied and interesting job role. * Great resources. * Great team culture. The Company you will be working for; Our client is an established and successful company based in Newcastle. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below. The job you will be doing: * Working with a team of advisors to deliver an excellent service to our customers. * Key account management for a defined set of customers. * Working to and reporting of agreed department and customer KPIs on a daily/weekly and monthly basis as required. * Demonstrate ownership and accountability for all queries and concerns within your area. * Respond to inbound calls and initiate outbound calls/email correspondence with customers. * Proactive outbound calls / emails to customers to ensure we are meeting the daily requirements and report back, and drive implementation of any suggested improvements. * Ensure prompt and accurate resolution to customer queries. * Ownership of all queries to resolution, including liaising with internal departments to provide a timely, accurate resolution to the customer. * Overseeing the end-to-end order processing and management of the sales order, expediting where required and ensuring we are meeting agreed department SLAs. * Management of overdue orders and delays from suppliers, highlighting trends or concerns to the CS Manager and Service Delivery Manager. * Managing open order books to ensure data is accurate and month end processes are carried out to ensure the order book is maintained and closed monthly. * Support the processing of customer orders through internal record management systems. About you: * Demonstrable recent experience of working within a customer focused environment * Experience in displaying a can-do attitude with the ability to motivate team members. * Ability to develop and maintain positive working relationships with others. * Able to work under pressure and thrive working in a fast-paced environment. * Quality focused with a passion for delivering excellent customer service. * Experience in displaying a commitment to continuous improvement. * Critical-thinker and problem-solving skills. * Excellent verbal and written communication skills, experiencing eexcellent communication skills, able to effectively communicate across all levels of business. * Excellent attention to detail