We are seeking a highly motivated and organised Fuel Sales Administrator to join our dynamic team at our Kingstown Fuels, Carlisle. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural community and Agricultural industry and who wants to be proactive selling fuels alongside an established team, ensuring the highest level of customer satisfaction and standards are achieved.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
* To carry out general administration duties and be proactive with telesales for the fuel business, upselling on all calls ensuring a high level of customer service is delivered and sales as optimised.
* To provide an efficient and high standard of customer service to all telesales customers both inbound and outbound maximising sales opportunities and resolving customer complaints during first call.
* To proactively make outbound calls to past, present, and potential customers aiming to convert all calls to sales.
* To support day to day administrative duties including, taking orders, dealing with queries and providing quotations as well as following up to generate sales.
* To analyse data and proactively work towards achieving set targets generating sales for the business.
* To collaborate with drivers regarding fuel deliveries to ensure that our customers receive an optimum service, and we generate repeat and new custom.
* To collaborate with the finance team to resolve customer queries and support applications for credit for our customers.
* To adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential
Previous experience of excellent communication and customer service skills.
Previous experience of building great customer relationships and the ability to take calls from prospecting to close.
A strong understanding of the sales process and the ability to understand the products and services on sale.
Great analytic and interpersonal skills and a passion for selling.
Desirable
Previous experience with D365 and CRM
Full UK driving licence
Knowledge of fuel distribution process
BENEFITS
* As part of The Billington Group we offer a wide range of employee benefits including:
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
* Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
* Sick pay: Generous company sick pay entitlement.
* Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
* Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
* Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
* Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates
* My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
* Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.