Make a Difference Where It Matters Most. Are you looking to build your skills while supporting vital services for children and young people? Join our Children in Care Team and play a key role in co‑ordinating statutory health services across Cambridgeshire.
At Cambridgeshire Community Services, rated Outstanding by the CQC, you’ll be part of a trusted organisation committed to improving outcomes for Children in Care.
You’ll work within a supportive, multidisciplinary team of paediatricians, nurses, and administrators, with strong partnerships across agencies and consistently positive feedback from service users.
If you’re organised, proactive, and passionate about making a real impact, this is your opportunity to be part of a team dedicated to ensuring children achieve the best possible health and development outcomes.
Responsibilities
* Provide full range of administrative support services to the CiC team, including receipt and handling of sensitive and complex patient information, ensuring adherence to Cambridgeshire Community Services policies and procedures.
* Understand the roles of all staff and their relationships with internal and external organisations, and be aware of statutory requirements for Health Assessments for Children in Care and their timescales.
* Support the CiC admin team in undertaking planned tasks and processes, and manage communications via email, telephone, and MS Teams.
* Process referrals and requests for Initial and Review Health Assessments (IHA’s and RHA’s) from and to Local Authorities, ensuring receipt and provision of required documentation.
* Allocate and co‑ordinate Health Assessments to CiC Community Paediatricians and Nurse team, booking appointments with carers and sending out appointment letters.
* Process completed Health Assessments and return them to Local Authorities and carers according to local pathways.
* Escalate any breaches of required timescales to Team Lead, Service Manager, Local Authorities and ICBs.
* Maintain patient records and input information and data onto computerised systems including SystmOne; develop and maintain complex spreadsheets.
* Assist the CiC team in organising multidisciplinary training sessions, booking rooms, and providing refreshments as appropriate.
* Provide administrative support at meetings, including agenda setting, minute taking, and circulation.
* Cover for other admin colleagues when required.
* Conduct regular health and safety checks, report any issues to relevant department, perform fire officer duties when on site.
* Liaise with the Trust regarding telephones, computers, etc., and prioritise workload, resolving conflicting demands using own judgement.
* Support Team Leads, Service Manager, and individual team members when required, adapting to changing service needs.
Communication
* Facilitate clear communication channels between CiC team, Local Authorities, Carers, children and young people, agencies, and staff.
* Utilise negotiation and formal presentations to gain commitment from others.
* Confidently manage difficult or sensitive phone calls with partner agencies and service users.
* Serve as constant point of contact for the CiC team, take messages accurately, and communicate effectively to team members.
* Follow up referrals with Local Authorities and Integrated Care Boards, escalating outstanding assessments when required.
* Communicate with Local Authority colleagues to complete exception reporting.
* Communicate regularly with social care, foster carers, young people, Community Paediatricians and nursing staff to identify specific needs.
Budgetary Responsibility
* Maintain and monitor clinical equipment and stationery supplies.
* Order stock as appropriate, check deliveries, put away stock and report discrepancies.
People Management
* Support the training of new staff or students to facilitate understanding of the role within the multidisciplinary team.
* Provide supervision/line management of junior staff, including recording on ESR.
* Support Team Leads and Service Manager with recruitment process.
Research & Development Activity
* Assist with audit as required.
* Complete staff surveys / audits, as required.
* Research and supply information as required.
Clinical and Practice Governance
* Maintain own professional development and participate in 121 management supervision, appraisal, KSF process and restorative supervision.
* Take responsibility for continuation of professional development, undertaking mandatory training and other appropriate activities.
* Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the Data Protection Act.
* Ensure any data shared is undertaken following Trust Information Governance and Information Security policies.
* Adhere to the Trust risk assessment and risk management processes; infection control policies and procedures.
* Provide patients and their families/carers with information on standards they should expect from the team.
* Participate in relevant emergency preparedness process for the team.
All are welcome to apply. The Trust promotes an inclusive environment and prioritises staff engagement and development.
This advert closes on Sunday 19 Apr 2026.
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