Cooper Parrys is currently partnering with our client who is a fast-growing company dedicated to delivering outstanding services to their customers. With a commitment to excellence and innovation, they are seeking a motivated Billing Team Manager to join their team and oversee their billing operations, ensuring timely and accurate processing and an exceptional customer experience.
About the role:
As the Billing Team Manager, you will be responsible for leading a team of billing specialists, managing day-to-day billing activities, and implementing best practices. You will work closely with various departments to optimise the billing process, resolve escalated issues, and drive continuous improvement.
Key Responsibilities
* Lead and mentor a team of billing specialists, providing guidance, training, and development.
* Oversee daily billing operations, including invoicing, payment collection, and account reconciliation.
* Ensure accuracy and compliance in all billing activities, following company policies and industry standards.
* Monitor KPIs and performance metrics for the billing team, implementing improvements as needed.
* Collaborate with finance, customer service, and sales departments to ensure seamless billing processes.
* Handle escalated billing issues and resolve customer inquiries in a timely and professional manner.
* Develop and maintain standard operating procedures and ensure they are followed consistently.
* Participate in process improvement projects to enhance the efficiency of billing operations.
* Prepare and present regular reports on billing metrics, team performance, and revenue trends.
Requirements
* Proven experience in a billing ideally with supervisory or team lead responsibilities (within Legal operations)
* Strong analytical skills and attention to detail, with experience in billing processes and systems.
* Excellent communication and interpersonal skills to effectively manage a team and collaborate across departments.
* Proficiency in billing software and Microsoft Office (especially Excel)
* Ability to prioritise and manage multiple tasks in a fast-paced environment.
* Strong problem-solving skills and a commitment to customer service excellence.
On Offer
* A supportive, inclusive culture that values employee growth and well-being.
* Competitive salary with performance-based incentives.
* Comprehensive benefits package, including
* Professional development opportunities and career advancement pathways.
* A chance to work with a dynamic and innovative team making a real impact.
* Hybrid working 2 days per week in the office and 3 from home.
Next Steps?
If you are interested in taking the next step in your career or feel a change of environment or sector is your next path, this could be the ideal job opportunity for you! To apply please send a full CV. For a confidential discussion or more information, please reach out to Pamela McCulloch at Cooper Parry at pamela.mcculloch@cooperparry.com. Only candidates eligible to work in the UK will be considered for this role as no sponsorship is available.