Fluent German Speaking Travel Resoultion Specialist
Our client is a leading high-end travel and concierge company offering a travel and lifestyle concierge service to their members.
They are now recruiting for a Fluent German Speaking Travel Resolution Specialist
who will be responsible for resolving complaints and escalated complaints, providing support on all aspects of complaint resolution.
Fluent German Speaking Travel Resolution Specialist will resolve complaints efficiently and collaborate cross-functionally to drive member-focused outcomes.
This role will work closely with Operations, Proposition, Product and Global CX on providing solutions.
To be considered, candidates must be fluent German speakers who have a proven background within dealing with and resolving complex customer complaints.
This is a Monday to Friday role is offered on a Hybrid - London or fully remote basis within the UK
Fluent German Speaking Travel Resolution Specialist Responsibilities:
Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs)
Maintain a complete understanding of corporate client SLAs and service deliverables.
Record all complaints accurately and propose enhancements to complaint handling processes.
Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.
Participate in member success training and coaching sessions for Lifestyle Managers and Team Mana...