San Carlo Manchester are hiring a
Senior Host/Hostess!
Competitive Industry pay (based on salary & Tronc)
Our story
The
Distefano family, spanning two generations, started San Carlo over 30 years ago
and seen it grow to twenty-five authentic Italian restaurants across the UK –
from Covent Garden, Piccadilly and Knightsbridge in London to Bristol,
Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number
overseas – including Kuwait, Bangkok and Qatar and with new sites set to open
in Miami.
Colleague
Benefits:
* Free Meals on Duty - Delicious, healthy meals, all free
* 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
* Refer a Friend - Bring your friends and earn up to £1,000 per person
* Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
* Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
* Squadra App - Offering you discounts and rewards with thousands of companies worldwide
* Wagestream - Access to earned pay at any point of the month
* Legal and Financial Advice - Free legal and financial advice for you and your family
* Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
* San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
* Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
* Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key
Responsibilities:
* The
ability to understand and meet the requirements of Service Level Agreements
* Ensure
phone calls and emails are answered in a timely manner and all reservations are
managed effectively.
* An
excellent customer focused manner at all times.
* Previous
experience in managing bookings, answering telephone calls, taking payments and
meeting and greeting guests
* A
good eye for detail and a desire to take responsibility, through to resolution,
for issue and concerns generated by our customers.
* Ensure
your team maintains an organised and tidy front of house area, including the
hostess stand, waiting area, and restrooms.
* Be
versatile, work well within your team and be willing to help others
* Ensure
accurate records of guest counts and reservations are kept.
Required
Qualifications & Experience:
* Experience
in a similar role
* Experience
of managing a team including arranging cover and the rostering of staff to maximise
efficiency.
* Excellent
communication skills
* Meticulous
attention to detail, highly organised and capable of handling multiple tasks
* A
proactive self-starter who can work independently with good judgement and
minimal direction
* High-end restaurant background would be beneficial but isn't essential