Social network you want to login/join with:
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.
Responsibilities
* Deliver inspirational gardening standards through excellent standards and service.
* Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
* Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
* Work with your team to ensure the department is maintained to a high standard.
* Support store operations as required, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service — an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering a great customer experience with a friendly attitude.
* Experience in a customer-facing role and a love for plants.
* Ability to lift heavy objects to support large store projects.
* Team player who builds relationships, enjoys fun, and celebrates success.
* Punctual, well-presented, with a proactive, hardworking attitude.
* Eager to learn and develop new skills.
* Ability to demonstrate our values: being one team, improving daily, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave, with flexible holiday options and limited statutory days off.
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust: confidential support, virtual GP, free counselling, and retail rewards.
* Opportunities for development through Dobbies Academy and eLearning platforms.
* A passionate, diverse, and committed team culture focused on customer service and community engagement.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plants through our products, services, and community events. Many stores feature a restaurant or coffee shop, creating a welcoming environment for customers. We are dedicated to being a great place to work, encouraging colleagues to grow and succeed together.
#J-18808-Ljbffr