Helpdesk Administrator Location - Romford Salary - £25,000 - £35,000 About: Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system. Key Responsibilities: Act as the first point of contact for clients, logging and managing service requests, queries, and complaints. Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs. Coordinate planned maintenance, reactive works, and engineer/subcontractor resources. Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation. Ensure compliance with company procedures and industry regulations, producing SLA and performance reports. Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates. Support continuous improvement, identifying process inefficiencies and assisting with system enhancements. Requirement: Previous experience in a busy construction environment.