Location Exeter
Working Hours: Full Time
Benefits Management
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.
We are looking for an Assistant Aftersales Manager to join our team in our Exeter dealership and support the Aftersales Manager in the smooth and efficient daily operation of a busy, multi-franchise dealership’s service and parts departments.
This role focuses on ensuring all day-to-day duties are completed to a high standard, maintaining operational efficiency, profitability, and excellent customer service.
Key responsibilities include overseeing daily invoicing to ensure accuracy and timeliness, monitoring and driving EVHC (Electronic Vehicle Health Check) upsell performance, and supporting the team in maximising service and parts revenue opportunities. The role also plays a critical part in maintaining high levels of customer satisfaction by monitoring feedback, resolving escalated issues, and ensuring service processes meet manufacturer and company standards.
The Assistant Aftersales Manager will work closely with the aftersales advisors, technicians, and parts teams to ensure workflow efficiency, compliance with manufacturer requirements, and achievement of key performance indicators (KPIs). Strong organisational skills, commercial awareness, and a proactive, customer-focused approach are essential for success in this fast-paced environment.
In return we will provide you with a competitive salary as well as the following Eden benefits:
* Uncapped commission scheme
* Company car
* Rewarding loyalty with up to 33 days holiday per annum
* Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
* Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
* An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
* A paid day off on your birthday
* Death in Service benefit of 4 x salary
* Workplace pension scheme offering enhanced employer contributions
* Flexible working hours
* Cycle to Work bike purchase scheme through salary exchange
* Access to Eden Elite, an in-house management development scheme
* Comprehensive in-house training with our dedicated training department
* Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events
If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.
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