The on-target earning potential for this role is a £29,912.37 annual salary, comprising a base salary of £28,601.97 supplemented by an estimated £1310.40 in gratuities per annum, ensuring a rewarding compensation package.
About the role
This role is 40 hours per week and you will be working 5 days out of 7.
As Reception Supervisor you will be responsible for ensuring the smooth running and high performance of our fantastic reception team.
Responsibilities
* Supervising, training and mentoring shift leaders and receptionists to ensure exceptional guest journey at all times
* Producing rotas according to business levels
* Following up queries where necessary on behalf of receptionists and shift leaders
* Performance management of the front office team, including job appraisals, observations, and identifying training requirements
* Providing excellent service to each and every guest
About you
Previous reception experience within a large hotel environment in a management role would be ideal. We are looking for candidates who are:
* Inspirational leaders
* Obsessed with detail
* Passionate about the guest journey
* Approachable and friendly
Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
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