Overview
The Body Shop is committed to generating positive economic, social and environmental impact. We are pioneering cruelty-free beauty and operate with a culture that empowers people and enriches our planet. Our activist roots are a core part of what we do, from our campaigns to our vegetarian products and ethical sourcing practices.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend products that fit their skincare regime and lifestyle. We offer products packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. By advising customers, we’re not just selling an ideal—we’re helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
* Strong interpersonal skills to build rapport with customers – customer service experience is ideal
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry
* Open availability for weekday, weekend, and holiday shifts
Talent Drivers
* Collaborative Skills
* Personal Conduct
* Commerciality
* Purpose
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