Associate Director - MAC Job ID 242363 Posted 23-Oct-2025 Service line PJM Segment Role type Full-time Areas of Interest Construction, Design, Project Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Job Title: Associate Director | MAC Reports To: UK Director | MAC Location: London Based As a dedicated team of MAC professionals, we can expertly manage every aspect of your project across the UK and EMEA. MAC pride ourselves on being Consistent | Excellent | Everywhere ? MAC Management ensures uniform service standards for our clientele. ? Clients benefit from the same level of professionalism, consistency, and quality that MAC as our company brand, is known for - no matter where their operations are based. We guarantee a flawless, safe, sustainable and successful transformation for your business, providing you and your team with total peace of mind Job Description The purpose of the role is t o manage and provide a complete, and measurable, MAC Consultancy Service to our variable client accounts, as directed. Key Job Responsibilities Manage all client accounts with excellence, and act as the client interface for all MAC Consultancy Services, interfacing with authority and diplomacy throughout the client business to ensure a flawless, safe, and successful experience for their business. Manage a team of staff to provide a complete MAC Consultancy Service to our variable client accounts. Effectively scope out new projects and complete first draft of client cost proposals utilising MAC Framework Agreement, Quotation and Variation Request Templates. Work with Director | MAC Projects to further develop and for final approval. Effectively resource all projects utilizing MAC variable and dedicated teams, and contractor pool. - Manage Monthly Billing Process ensuring that all MAC Projects are invoiced within the month that they are forecasted. Ensure that all MAC Products and service lines are introduce to each dedicated account in accordance with the MAC Playbook. - Implement the MAC Quarterly Review Process to each client account where we complete multiple repeat projects. - Develop staff through capability development and coaching and encourage team involvement with the wider MAC team. - Ensure that the team manage all MAC Projects in accordance with the MAC Playbook. - Be proficient in the use of all MAC Products and in particular the MAC Circular Economy Policy and FF&E Audit and Inventory. - Ensure that all MAC Projects are QHSE compliant, delivered efficiently and effectively, with a focus on safety, on behalf of MAC and the client(s). - Generate Leads and additional revenue from both client accounts and other sources. - Ensure that all MAC projects adhere and are managed to commercial agreements / contracts. - Network and build partnerships with the client team and incumbent CBRE and Turner & Townsend personnel. - Ensure all MAC projects are secured and delivered on time and within the financial requirements and margins as specified by the business. - Provide guidance on selection of, and management of, the supply chain. - Provide accurate and timely reporting of all activity and key client matrices as required. - Promote and market MAC consultancy services both internally and externally. - Manage own and team time effectively and ensure own and team Fee Revenue and Stretch Targets are monitored. Key Requirements - Experience with AutoCAD 2020 and above (Desired) - Experience of space planning, preferably within a corporate environment (Desired) - Experience of managing fit-out, strip-out and small works projects. - Experience of managing corporate moves (Desired) - A good knowledge of the Move (Porterage) supply chain (Or proven experience managing 3 rd party contractors) - A good knowledge of Sustainability and the Circular Economy (Desired) - Ability to work both independently and as part of a team. - Excellent Computer (Microsoft Office) and Good Financial skills. - Highly effective communicator who can work with a range of stakeholders and senior managers and develop and maintain strong, effective working relationships. - Able to work with autonomy within a defined area of work, implementing policies and procedures. - Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner. - Strong accuracy and analytical skills, including manipulation of data in systems such as Excel. - Commercially astute with demonstrable experience - Experience of implementing MAC Framework Agreements/Quotations/Variations, delivering services under contracts, preparing charges for contracts and understanding the risk implications of working contracts. - Management of Billing from end to end. - Ability to report on and analyse financial trends and identify areas for cost reduction and applying the principles of value for money. General Activities - Recruit and retain talent for the present delivery and future growth of MAC dedicated accounts and projects. - Provide leadership in identifying and specifying MAC project opportunities. - Complete MAC projects on time and on budget and to the satisfaction of all parties. - Maximise profit through cost reductions and better buying of subcontractor services. - Identify and win MAC projects through effective relationships. - Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate - Promote and maintain the core values of CBRE. - Provide support for the creation of MAC process documentation (Playbooks) - Analyse staffing needs based on MAC project requirements. - Collaborate with all stakeholders to resolve issues encountered during MAC project implementation. - Design monetisation strategies to drive revenue on MAC Project sales. - Develop frameworks and processes for identifying resource needs and assigning resources. - Develop on-the-job training programmes. - Develop staff through capability development and coaching. - Develop strategies for maximising sales profit margins. - Direct appropriate resources and methodologies to various MAC projects. - Direct new lines of revenue for the organisation. - Lead MAC project presentations to internal and external stakeholders. - Oversee changes in project scope, issues and risks that affect the project. - Provide overall direction for multiple projects with different timelines. Business Development - Plan and develop long term opportunities by creating a pipeline of opportunities. - Develop and manage all bids, tenders and proposals. - Responsible for generating and securing new sales to exceed the annual financial plan. - Seek out opportunities to generate new MAC projects through innovation. - Lead the sales process through solutions development, participation in presentations and consultation meetings. Building Relationships - Develop effective relationships with current and potential customers through demonstrating our capability in project delivery for MAC. - Build strong relationships with supply partners through which we can bring innovation to our customers. - Work with operational managers to ensure the collaborative development of the MAC projects business with effective team working and support of colleagues. Financial management - Development of MAC project financial plans. - Leverage margins on projects by working with subcontractors and suppliers to reduce project costs and maximise profit. - Recruit, train, appraise and manage a team of exceptional Move Managers and Space Planning team(s). - Ensure the Move Managers and Space Planners are fully trained and equipped to deliver MAC projects to the right standards and within the CBRE policies and procedures. - Responsible for recruitment and selection of all MAC project staff. - Conduct performance reviews and create individual PDPs for all direct reports. Skills - Commercial awareness - Strong financial acumen - Strong influencing, selling and negotiation skills - Networking skills Knowledge - Proven experience of working with AutoCAD 2020 and above (Or willingness to learn) - Proven experience of space planning, preferably within a corporate environment (Or willingness to learn) - Proven experience of managing fit-out, strip-out and small works projects - Proven experience of managing corporate moves (Or willingness to learn) - Project management methodology for MAC - Understanding of general financial terminology. Experience - Experience of developing new MAC project opportunities - Demonstrable evidence of having managed a team Qualifications - Business standard of written and verbal literacy as well as above average numeracy skills - Recognised qualification in project management CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)