4 Month Contract With A Local Authority Role Purpose To provide high-quality administrative and operational support to the Housing and Temporary Accommodation Service, ensuring efficient case management, accurate data recording, effective communication, and compliance with statutory duties. The postholder will play a key role in supporting homeless households, managing temporary accommodation processes, and maintaining essential housing records. Key Responsibilities Provide day-to-day administrative support across the Housing and Temporary Accommodation Service. Manage and update housing case files, databases, and records accurately and in a timely manner. Prepare letters, tenancy documents, appointment notifications, and statutory communications. Handle inbound enquiries (phone, email, in-person) from residents, partner agencies, landlords, and internal departments. Support the allocation and booking of temporary accommodation placements. Maintain accurate records of TA occupancy, voids, moves, and household changes. Liaise with accommodation providers, landlords, and housing officers to coordinate property inspections, repairs, and tenancy issues. Process invoices, monitor rent/charges, and ensure financial information is recorded correctly. Assist in managing health and safety compliance checks and documentation for TA properties. Provide professional, sensitive, and accurate information to service users, often including households experiencing homelessness or crisis. Signpost clients to appropriate teams or agencies where required. Support the management of emergency placements and out-of-hours queries (where applicable). Work effectively with internal departments (e.g., Repairs, Finance, Revenues & Benefits, Safeguarding). Ensure all data is updated in accordance with local authority reporting requirements. Support the preparation of performance reports, statistics, and monitoring returns. Maintain confidential records in line with GDPR and safeguarding protocols. Contribute to service improvements, policy updates, and best-practice initiatives. Requirements Proven experience working within a Local Authority environment. Demonstrable knowledge of Temporary Accommodation processes, responsibilities, and statutory requirements. Experience supporting Housing, Homelessness, or related public sector services. Strong administrative skills with accuracy and attention to detail. Ability to work in a fast-paced environment and manage competing priorities. Excellent communication skills with the ability to support vulnerable clients. Competent IT skills including MS Office and housing management systems. Knowledge of GDPR, safeguarding, and confidentiality requirements. Experience working with housing management or homelessness casework software (e.g., Locata, Jigsaw, Northgate, Orchard). Understanding of Homelessness Reduction Act (HRA) duties. Knowledge of rent and charges processes for TA. Experience working with private landlords and accommodation providers.