Job overview
The post holder will be responsible for managing a number of complex, high cost, or high-risk IT projects which will both drive and enable change. They will liaise with key stakeholders from across the trust and manage the IT Project Management portfolio, working closely with other programmes. The post holder will also have responsibility for the co-ordination and management of the e-health Project Management Team, ensuring that projects are managed, supported, delivered on time, delivering quality and to budget, ensuring all project documentation is developed and maintained including but not limited to; Project Brief, PID, Project Plan, Risks and Lessons Log, Highlight and Checkpoint Reports.
The roles requires a professional project management approach that involves considerable responsibility for the co-ordination of projects and activities in accordance with customer needs, supplier capability and national and local standards and requirements.
Main duties of the job
* Responsible for the effective delivery of all IM&T projects across all the IM&T project programme of work. Lead and develop a co-ordinated Project Management approach for adaptation across the whole ELHT organisation in respect of Informatics related projects.
* Co-ordinate and develop, alongside the Senior Programme Office Lead for service development new policies and procedures to optimise project delivery,
* Responsible for developing and delivering assigned projects or support to projects that deliver the e-health strategy and any additional requirements as directed by the Senior Informatics Team.
* Promote a team ethos and high standards both individually and as a team, in the achievement of IM&T objectives and priorities.
* Lead on the delivery of the assigned projects, managing all IT work streams to ensure that project is developed on time and to budget.
* The post holder will be responsible for the Informatics Project Team departmental budget, authorising expenditure and with accountability for expenditure within the team
* Maintain the allocated project budgets, authorising and reporting on spend to the Chief Information Officer and Assistant Director of Systems
Working for our organisation
Detailed job description and main responsibilities
* The post holder will have to manage highly complex, sensitive and sometimes contentious communications for both the overall project and between different work streams, conveying service concepts clearly to a wide range of internal and external stakeholders.
* Manage relationship between Project stakeholders, Clinical Staff and suppliers during project delivery to ensure positive communication between the trust and supplier is maintained across all work streams.
* Maintain a positive focus and be able to effectively manage any resistance to change. Ensure barriers and resistance are broken down to aid the delivery of the project. This could be between suppliers, project team and end users during the delivery of the scheme.
* The post-holder will engage with the project sponsors and leads to ensure a robust project management approach is in place to progress and successfully deliver project objectives.
* The post-holder will be required to test and challenge work streams to gain assurance that each work stream will fulfil its objectives.
* The post holder will be required to work with the Head of System Support to provide status updates on the projects delivery.
* Coordinate and provide project information, reporting on progress and slippage against agreed milestones.
* Develop and maintain effective communications with ELHT staff and work stream leads, employing skills of motivation, persuasion and negotiation.
Training and development
* The post holder will be responsible for co-ordinating the training for projects in conjunction with the Training and Resource Manager
* The post holder will be responsible for ensuring that effective change management of processes is implemented across the IM&T project portfolio.
* Responsible for staff training and development as well as effective induction processes.
* In-depth professional experience of working in a customer / user-centric environment where there is a focus on project delivery and levering IT to provide real benefits to users
* In-depth professional experience of delivering IT projects in a partnership working environment
* Experience of successfully managing complex technical and cultural change projects and delivery of planned benefits
* An understanding of the health and / or social care sector.
* Educated to Masters level or equivalent level of experience of working at a senior level in specialist area.
* Complete annual appraisals for direct reports and ensure staff have access to appropriate training and development.
* Evidence of keeping up to date with technology and information usage techniques
Organisational responsibilities
* Delegated responsibility for project team staffing costs including both permanent, fixed-term contract.
* The post holder will be accountable for the day to day management of project team members as appropriate.
* The post holder will be responsible for setting targets for the project team staff which performance can then be monitored against.
Professional responsibilities
* The post holder may be required to develop and submit business cases with delegated authority for approved project budgets.
* Ensure all projects follow recognised standards (e.g. PRINCE 2) and trust standards for project control, with a complete project and resource plan, agreed reporting milestone and reporting tolerances, and that these plans are kept up to date.
* Review project processes and performance and ensure that lessons learned are documented and shared with similar projects across the trust.
* Maintain up to date knowledge of ELHT issues and consider their relevance to current and future projects.
* Work effectively with trust e-health boards, project teams, trust staff and other stakeholders to understand and resolve project issues where they occur.
* Identify and initiate appropriate changes to projects, with agreement from the relevant board.
* Establish and maintain relationships with functional leads, other project managers, project stakeholders, managers, clinicians and suppliers.
* Develop and agree with the users and suppliers a communication plan, and ensure that all those involved are clearly communicated with using that agreed plan.
* Analyse and communicate the impact of project(s) and work with organisation to address the change management implications needed to achieve project deliverables.
* Participate and assist in the work of Internal Audit to provide assurance to the Trust that Incidents and Problems are being appropriately resolved and managed
* Use own initiative to undertake investigate and implement solutions that could support the improvement of existing systems and processes.
Person specification
Qualifications
* Educated to degree level or equivalent
* Current Project Management qualification PRINCE 2 Practitioner level
* Evidence of continuing professional development
Experience
* Specialist knowledge of IT change management
* Experience of leading a team and working across a range of clinical / departmental areas
* Experience of delivering IT projects in a partnership working environment
* Experience of working in a customer / user-centric environment
* Implementation of wide strategic change
* Specialist knowledge of IT change management
* Experience of leading a team and working across a range of clinical / department areas.
* Experience of change management and overcoming resistance to change
* Successful track record of implementation change at a senior level
* Evidence of successful completion of complex projects with set timescales
* Evidence of effective 3rd Party supplier led projects
* Proven track record of successfully managing high profile diverse projects gained over at least 3 years
* Proven experience in people management
* Proven experience in risk management
* Experience of delivering IT projects in a partnership
* Excellent interpersonal and communication skills
* Experience in dealing directly with stakeholders and customers
* Up to date awareness of NHS national and local IM&T and business initiatives
* Effective project and action planning skills
Desirable criteria
* Experience of managing data migration / integration projects
* Experience of requirements gathering
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