Role: Credit Controller Location: Ideally immediately available or a short notice period
Robert Half are thrilled to be working with our client in Birmingham as they search for a Credit Controller who will work as part of a small, focused team responsible for managing the recovery of outstanding payments from tenants or occupiers. The position also supports the Credit Control Manager by:
Following client-specific debt recovery policies when pursuing arrears
Monitoring and documenting tenant commitments to settle outstanding amounts, including tracking performance against agreed payment arrangements
Keep surveyors updated on progress with arrears collection
Instruct legal representatives or enforcement agents to pursue outstanding sums, where authorised
Provide supporting information for monthly reports and aged debtor analyses
Escalate any disputes or complaints to the responsible surveyor or accountant
Comply with all internal procedures, controls, and regulatory requirements
Participate in performance management processes and consistently uphold internal service standards
Experience in credit control, rent collection, or a similar finance role within a busy office environment; relevant qualifications in credit control, debt management, or accounting are advantageous
Strong written and verbal communication skills, including a professional telephone manner
Conscientious, focused, and knowledgeable about credit control procedures and data protection obligations
Familiarity with property-related accounting systems (such as TRAMPS, Yardi, Qube, or similar) is desirable
Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
Understanding of accounting principles and sales ledger processes within the property sector is advantageous