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A large public sector client is seeking a Service Desk Analyst with excellent customer service skills to join their team due to staff illness and a busy period.
The Service Desk Analyst provides services and support related to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests.
General Responsibilities
1. Incident management
2. Daily system checks
3. Comply with all company policies and procedures, including but not limited to:
4. IT Usage Policy
General Skills
* Understanding of IT operational support frameworks
* Provide excellent service
* Follow process documentation and instructions to ensure the resolution of incidents and fulfillment of requests according to business requirements
* Capture and record all information and data as directed by the IT Management System
* Perform qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communicate potential or current issues with all team members
* Manage workload demands within tight deadlines
* Undertake duties delegated by the Head of IT Service Desk or others in direct line management
* Perform other reasonable duties as required for the smooth operation of the business, commensurate with the job holder's experience and qualifications
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