Job description
The Role
We are seeking an experienced Claims Handler to join a growing insurance brokerage in Leicester. This is an excellent opportunity for someone with prior insurance broker claims experience who enjoys managing claims end-to-end and delivering outstanding service in the property and commercial insurance sector.
You will act as a key point of contact for clients throughout the claims process, ensuring claims are handled efficiently, fairly, and with a strong focus on achieving the best possible outcomes.
Key Responsibilities
1. Handle commercial and property claims from first notification through to settlement
2. Act as the main liaison between clients, insurers, loss adjusters, and other third parties
3. Provide clear guidance and support to clients during the claims process
4. Ensure accurate documentation and compliance with FCA regulations
5. Monitor claim progress and proactively resolve issues or delays
6. Maintain strong working relationships with insurer claims teams
About You
7. Previous experience as a Claims Handler within an insurance broker is essential
8. Strong knowledge of commercial and/or property insurance claims
9. Confident communicator with a client-focused approach
10. Well organised with strong attention to detail
11. Able to manage multiple claims while maintaining high service standards
What's on Offer
12. Hybrid and flexible working options
13. Supportive, collaborative team environment
14. Long-term career development within a respected brokerage
If you're a broker-side Claims Handler looking to take the next step in your career within property and commercial insurance, this is an excellent opportunity to join a growing team in Leicester.