Role: IT Helpdesk Manager
Location: Aylesbury Area, Buckinghamshire (Hybrid Working)
Salary: £40,000 - £50,000
Type: Full-time, Permanent
The Opportunity
Our client is a market-leading IT Provider and they are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical delivery of services.
This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives.
The Role
Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.
Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.
Key Responsibilities
Team Leadership & Development
1. Lead, mentor, and develop a team of support engineers acros...