Homeless Client Feedback Project Worker
Job description
There are two positions available
About the role:
To carry out visits to those living in Temporary Accommodation throughout Powys and gather their views and to determine from their perspective what the homeless service does well and identify areas for improvement and issues that if not addressed may
have an adverse impact on that households ability to secure settled accommodation.
About you:
Excellent customer care attitude.
Competent user of IT systems & packages.
Excellent administrative and numeracy skills.
Good written and oral skills.
Be a problem solver.
What you will do:
Comprehensively gather the views of homeless clients currently in temporary accommodation regarding the quality of the homeless service provided.
Actively engage with homeless clients currently in temporary accommodation through a differentiated approach of home visits and telephone calls to maximise the breadth of service user feedback.
Prepare performance reports, presentations and briefings for other colleagues, Elected Members, service users and other stakeholders, as appropriate, and to promote awareness of the service user feedback framework
Promptly raise any concerns with the relevant Interim Accommodation Officer
identified during a home visit regarding homeless clients who may need specialist support and assistance to help them to live independently and move on to appropriate permanent accommodation. Promptly inform the relevant Interim Accommodation Officer of any non-access in relation to planned home visits
Contribute positively to the Council fulfilling its statutory duties with regard to homelessness, in full accordance with all relevant and current legislation and guidance.
Comply with all health and safety principles and practice as laid down in the Council’s Health and Safety policies and arrangements.
Comply with all equal opportunities principles and practice as laid down in the Council’s Equalities Policy.Add text here