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Account Director - Client Services, London
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Client:
Tug Agency
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
19.05.2025
Expiry Date:
03.07.2025
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Job Description:
Reporting to: Managing Director
Benefits: Private Health Care, Pension, flexible working, commission on new business and renewals
Core Hours: 9:30 am- 6:00 pm, with an hour for lunch and a 4:00 pm finish on Fridays.
Tug Happy Hour: Thursday 6-7 pm
Breakfast & lunch provided Monday, Tuesday, Wednesday
Location: Shoreditch
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin, and Singapore. We work with well-known Brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture relationships with clients and your team, calling out roadblocks early and driving best-in-class performance for clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive make you a key worker and leader within your client team. Reporting to the Managing Director, you serve as the key liaison between agency teams and clients. Your responsibilities include ensuring high-quality, fit-for-purpose deliverables, managing your revenue book, identifying up & cross-selling opportunities, and supporting the new business team with pitches.
In return, you’ll receive flexibility and support to grow. We believe in empowering our staff, helping you upskill, and valuing your feedback to help the agency grow. Alongside your salary, benefits include private health care, dental, office lunches thrice weekly, and commissions on new business & renewals.
Role:
* Senior client service contact on integrated accounts (SEO, PPC, Social, Display, creative projects)
* Preparation/sign-off of all client-facing documents and presentations
* Act as the eyes & ears of the client, challenging the status quo with channel teams
* Ensure campaigns are delivered on time & on budget
* Financial responsibility for monthly revenue from your client portfolio, with clear growth goals
* Drive client strategies within the agency
* Manage monthly client billing
* Support pitches with the CEO/MD/Sales team
* Client & team entertainment
Ideal Candidate:
* Extensive digital marketing experience in SEO and PPC (programmatic display, paid social, and creative preferred)
* Minimum 3 years online marketing experience in a client-facing role
* Large agency background (Search, Media, or Creative)
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