Business Support Coordinator
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£33,284 - £35,035
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
As a Business Support Coordinator within Property Services, you will play a key role in supporting audit, compliance, and performance improvement across Property Services and Metworks. Reporting to the Performance & Delivery Manager, you will help ensure existing processes are consistently applied, compliant with statutory and organisational requirements, and continuously improved.
This is a varied, nationally focused role where you will work closely with regional teams to support process reviews, document control, audits, performance reporting, and training. You will also contribute to improving customer satisfaction by using data and business intelligence to identify trends, risks, and opportunities for improvement.
Working collaboratively with operational teams and senior stakeholders, you will promote best practice, consistency of approach, and a strong culture of compliance, innovation, and excellent customer service across Property Services. xsngvjr
What you'll need to succeed
* Ability to multi-task on various pieces of work.
* Experience working on multiple projects, often within a team
* Effective communication skills, both verbal and written, with internal and external clients
* Articulate, excellent verbal and written communication
* Ability to work independently and as part of a team
* Experience of NEC, DRS & Job Manager (preferred)
* Documentation management to support compliance systems
* Flexible, able to travel to each region when required
* Credible, able to manage conflict and change
* Capable of data analysis, making judgements and suggesting solutions