We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Oakley Veterinary Clinic.
Location: Caversham, Reading
Contract: Fixed-term maternity cover
Hours: 40 hours full-time (open to part-time)
Shift Pattern: Flexible
About Oakley:
Take a look at the practice here: Oakley Veterinary Clinic, Caversham | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.
Our success is driven by the passion our people have for animals and making pets a priority, which is at the heart of our work every day.
Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties include:
* Answering phones and booking appointments
* Responding to queries via phone, in person, and email
* Registering new clients
* Completing insurance forms
* Dispensing medications
* Taking payments
* Providing a warm and welcoming experience to clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
* Previous Receptionist or customer-facing role is essential; veterinary experience is a plus!
* Resilient with the ability to cope with potentially distressing and emotional situations
* An excellent communicator with strong empathy
* Excellent customer service skills and experience dealing with the public
* A positive attitude and excellent teamwork skills
* Proficiency in Microsoft Office and other database management systems
What we can offer you:
We understand that benefits are key, and your personal priorities may differ. Here are some of what we offer:
* Salary in line with the NMW
* Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
* Supportive and collaborative team environment
* Staff discount on veterinary bills and products
* Employee Assistance Programme and access to over 400 Mental Health First-Aiders
* And more! Full details available here: CVS Employee Benefits - what we can offer you!
Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.
CVS is committed to being a fully inclusive workplace where all colleagues are encouraged to be themselves, where diversity is celebrated, and everyone can deliver their best.
We aim to build a workforce that reflects our diverse communities and the people we serve.
To apply for this position, please click 'Apply Now'.
#J-18808-Ljbffr