Job title: Lead Service Designer
Location: London
Essential:
● 12+ years of experience as Service Designer, CX Strategy.
● Strong hands-on experience in discovery research, synthesis, systems mapping, and service blueprinting.
● Ability to independently execute assigned discovery and design tasks with minimal supervision.
● Experience translating complexity into structured insights and design frameworks.
● Strong communication, facilitation, and storytelling skills.
● A portfolio or case studies demonstrating practical application of service design to solve real business problems.
Nice to Have:
● Experience working within enterprise or consulting environments.
● Exposure to service transformation, process improvement, or operational design initiatives.
● Familiarity with opportunity prioritization or impact assessment frameworks.
● Experience collaborating closely with senior designers, product, and business stakeholders