Overview
Mercedes Benz of Shrewsbury
42 Hours weekly
Up to £38,000 OTE with a basic salary of £32,000
Lookers Mercedes Benz of Shrewsbury is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Aftersales Manager.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Aftersales Manager.
Responsibilities
1. Booking MOTs, services and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
4. Managing a high-volume of customers daily as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
6. Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications