Job Title: Customer Support Engineer
Langley, Slough
Competitive salary ranging from £35,000 to £40,000 per year.
Company Description:
Join the world leader in voltage protection, power control, and energy saving in the electronics industry. Our client, a global leader known for their innovative solutions and cutting-edge technology, is seeking a skilled Customer Support Engineer to join their talented team. With a friendly and inclusive work environment, this is an exciting opportunity to make a difference in a rapidly growing industry.
Job Description:
We are currently looking for a proactive and customer-oriented Customer Support Engineer to provide exceptional technical support and resolve customer inquiries. Working closely with our clients, you will be the go-to person for troubleshooting, product installation, and maintenance queries. If you are passionate about serving customers and love problem-solving, this role is perfect for you!
Responsibilities:
Provide prompt and effective technical support to customers via phone, email, or chat.
Troubleshoot and resolve product installation, configuration, and usage issues.
Proactively identify and escalate product defects or improvements to the development team.
Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
Keep accurate records of customer interactions and resolutions using our CRM system.
Contribute to product knowledge base by creating FA...