Job summary
You will co-ordinate the clinical diary and scheduling of appointments. This will require communication betweenservice users and their external stakeholders, clinicians, and the internal team of clinical administrators.
Main duties of the job
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments areoffered/completed within the time frame specified. Responding to new enquiries received by the service toprovide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiryconversion rate. Working toward enquiry conversion service targets.o Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMP's to clients/GP. Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate.o Data input and uploading case documentation to inhouse database.o Liaising with External contacts (schools).o Ensuring internal/external clinic rooms are booked as required.o Training and supervising new starters within the team.
Further details concerning commission payment rates will be shared with shortlisted candidates.
About us
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support andempower patients through their diagnostic journey
Details Date posted
27 May 2025
Pay scheme
Other
Salary
Depending on experience £23,000 plus commission
Contract
Permanent
Working pattern
Full-time
Reference number
828-PROVIDE3503-A
Job locations
Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Job description Job responsibilities
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate Working toward enquiry conversion service targets. Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMPs to clients/GP Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate. Provide clinicians with documents required for assessments. Data input and uploading case documentation to inhouse database. Liaising with External contacts (schools). Ensuring internal/external clinic rooms are booked as required. Training and supervising new starters within the team.
Job description Job responsibilities
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate Working toward enquiry conversion service targets. Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMPs to clients/GP Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate. Provide clinicians with documents required for assessments. Data input and uploading case documentation to inhouse database. Liaising with External contacts (schools). Ensuring internal/external clinic rooms are booked as required. Training and supervising new starters within the team.
Person Specification Application form and interview Essential
* Experienced working in an office environment for at least 1 year
* Ability to work in a team
* Strong verbal and written communication
* Customer service skills
* Attention to detail
* Knowledge of MS, WORD and Outlook
* Reliable and Dependable
* Willingness to learn and adapt to challenging environments
* Excellent organisitional skills
* Confident phone manner
* Team player
Desirable
* A levels or equivalent
* Previous administration / admin support experience
* A background in psychology and/ or working in mental health services
* A keen interest in supporting and empowering neurodiverse individuals
Application form and interview Essential
* Positive attitude towards work
Desirable
* Demonstration of problem-solving
Person Specification Application form and interview Essential
* Experienced working in an office environment for at least 1 year
* Ability to work in a team
* Strong verbal and written communication
* Customer service skills
* Attention to detail
* Knowledge of MS, WORD and Outlook
* Reliable and Dependable
* Willingness to learn and adapt to challenging environments
* Excellent organisitional skills
* Confident phone manner
* Team player
Desirable
* A levels or equivalent
* Previous administration / admin support experience
* A background in psychology and/ or working in mental health services
* A keen interest in supporting and empowering neurodiverse individuals
Application form and interview Essential
* Positive attitude towards work
Desirable
* Demonstration of problem-solving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name
Provide Wellbeing
Address
Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Employer's website
https://providewellbeing.co.uk/ (Opens in a new tab)
Employer details Employer name
Provide Wellbeing
Address
Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Employer's website
https://providewellbeing.co.uk/ (Opens in a new tab)
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