The Team Leader is primarily responsible for supporting the Management team with the
smooth day to day running of their unit both front & back of house, delivering the highest
standards of food quality and customer service through effective team leadership.
Responsible for running the shift in the absence of the Shop Manager & Assistant Shop
Manager.
Reports to: Shop Manager
Supported by: Assistant Manager
Key Duties:
- To lead & manage shifts by example, inspire & motivate the team to deliver the best
possible customer experience.
- Ensure all customers enjoy fast, friendly & efficient service.
- Food & coffee: Ensuring the customer is served appetising and tasty products made
exactly to the company’s recipe specification.
- Shop environment: Clean and welcoming shops with tidy and abundant displays.
- To always uphold the highest standards of food hygiene & safety.
- To ensure health & safety standards are always followed
- To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs
on shift adhere to the guidelines
- Staff training & retention: Help to build a strong team to grow and progress with the
company
- Security: Ensuring that cash control / profit protection measures are in place and
any concerns are reported to the management team.
- Controls: To control staff labour costs while on shift through effective scheduling and
reaction to sales patterns.
- To control of cost of sales on shift through correct recipe usage of products
and striving to minimise waste.
- To help & Support new / trainee team members.
Performance measures:
- P&L results: control of food cost & wastage on shift.
- Health & Safety audit results
- Profit protection check scores
- EHO scores
- Mystery Shopper results