Company Description
DOLD INDUSTRIES LIMITED is a leading European manufacturer specializing in industrial, safety, and railway solutions, with a commitment to service, product reliability, and performance. As ISO 9001 certified designers and manufacturers of relays, enclosures, and PCB assemblies, DOLD maintains strict quality control to deliver cost-effective and flexible technical solutions. Trusted by train manufacturers and maintainers across Europe, Canada, Asia, and the USA, many of DOLD's products meet UK rolling stock and railway requirements for EMC, voltage, temperature, and vibration. The company also provides test and reliability data along with additional performance testing options, ensuring compliance with CE requirements for railway applications.
Role Description
Account Manager duties and responsibilities
An Account Manager at DOLD Industries Limited serves as the single point of contact for all customer accounts for the sales region they are responsible for.
Based from the DOLD UK office in South Woodham Ferrers, with occasional face to face customer visits when necessary.
Other duties and responsibilities the Account Manager must perform include:
• Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
• Raising clients’ business concerns and needs to the company’s management
• Negotiating and closing business contracts with existing and new clients
• Delivering sales pitch to prospective clients
• Preparing and presenting business and account updates to the company’s management and clients
• Monitoring the sales budget of the client.
• Following up clients to ensure they are satisfied with the company’s products or services
• Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions
• Judged and monitored by capsule
Reports to the sales Director.
Qualifications
* Strong relationship-building and client management skills
* Proficiency in sales strategies, identifying business opportunities, and managing accounts
* Ability to understand and communicate technical product details to customers
* Experience in the railway, safety, or industrial equipment sectors is an advantage
* Excellent communication and negotiation skills
* Organizational and problem-solving skills to fulfill customer needs effectively
* Proficiency in CRM tools and Microsoft Office Suite
* Electrical Industry experience
Key skills required.
• Verbal and written communication skills
• Excellent understanding of the company
• Strong negotiation and customer service skills
• Multitasking skills
• Data collection and analysis skills
• Listening skills
• Interpersonal skills
• Emotional intelligence
Account Manager education and training requirements
Account Managers at DOLD are typically required to have a strong background in electrical engineering and a proven track record in sales, business administration or a relevant field. They will also need to complete specific training in DOLD Products, as well as the computer applications in use.