Job Title: Restaurant Supervisor
Location: Richmond Village Bede, Hospital Lane, CV12 0PB
Salary range: £13.10ph & Excellent Benefits
Contract: Permanent - Full Time - 40hrs
Shift Pattern: 5 days out of 7 to include weekends and evenings. Shifts within operating hours 8am- 8pm
We make health happen. Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships.
Role Responsibilities
A Host Supervisor in a healthcare setting is responsible for overseeing the daily operations of the host team, ensuring excellent customer service, and maintaining a positive and welcoming environment. This role involves leading and motivating staff, managing schedules, handling customer inquiries, and ensuring adherence to health, safety, and hygiene standards.
Key Responsibilities
* Supervising, motivating, and training host staff, providing guidance, support and maintaining set standards to ensure efficient and effective service delivery daily.
* Ensuring a positive and welcoming experience for Residents and their guests, addressing their needs and resolving any issues or complaints.
* Overseeing daily operations, including Breakfast/Lunch/Dinner table settings, scheduling, task delegation, and ensuring smooth service flow for ALL meals and Events.
* Maintaining a safe and clean environment, detailing and cleaning daily/weekly tasks that are required, adhering to health, safety, and hygiene regulations, and ensuring proper food handling and preparation practices.
* Maintaining clear communication with kitchen staff, management, and other relevant departments to ensure efficient service delivery.
* Ensuring accurate record-keeping of staff attendance, inventory, Residents Bar bills and other relevant information.
* Addressing and resolving any issues or challenges that may arise during service, escalating to management when necessary.
* Ensuring compliance with company policies and procedures, as well as relevant health and safety regulations.
Key Skills / Qualifications Needed For This Role
* Leadership and Management: Proven experience in leading and motivating teams, with strong interpersonal and communication skills.
* Customer Service: Excellent customer service skills, with the ability to handle customer inquiries and complaints effectively.
* Food Safety and Hygiene: Strong knowledge of food safety regulations, hygiene standards, and best practices.
* Organizational Skills: Excellent organizational and time management skills to manage staff schedules and daily operations effectively.
* Problem-Solving: Ability to identify and resolve issues efficiently and effectively.
* Communication: Strong verbal and written communication skills to interact with staff, management, and customers.
* Adaptability: Ability to adapt to a fast-paced and high-pressure environment.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
* My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues.
* Annual allowance which you can redeem against a menu of Bupa healthcare products.
* We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay.
* Free meal with every shift
* Holidays - 20 days + Bank Holidays
* Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
* Interest-free annual travel Loan to enable the purchase of public transport annual season tickets.
* Wagestream - Have early access up to 40% of your earned wages within minutes.
* We offer a range of Bupa pension plans.
* Parental Leave - We have schemes for adoption, birth parents and co parents.
* Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
* Access to discounts at a wide variety of gyms and fitness facilities across the UK
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
#J-18808-Ljbffr