Hayley Group Limited are looking for an Apprentice Receptionist based at our HQ in Halesowen. You will join us on a full-time basis and in return, you will receive a competitive salary. Hayley Group is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Apprentice Receptionist opportunity: As our Apprentice Receptionist you enjoy a 12month placement with the reception and executive support team looking after visitors to Hayley Group HQ in Halesowen. Our reception and support team offer a warm, welcoming and hospitable culture who just love to look after people, and these are the traits that we are looking for in our newest team member. If you want to develop and build your experience in business administration and customer service, then this could be a great first step in your career. You’ll be the first person that visitors to Hayley will meet so making a good first impression is key. We’re looking for someone who is confident and happy to make conversation with our guests. You’ll be able to work on your own initiative, be naturally inquisitive and eager to learn all about all areas of our business. At the end of the 12 months, you’ll come away with a L3 in Business Administration or Customer Service and will have developed key networks across the business to secure a permanent position within Hayley Group. This is an excellent time to join a thriving Hayley Group! We are moving to brand-new purpose-built offices in Spring 2026 (in Halesowen) so you will benefit from excellent new facilities as well! Working hours: 40 hours per week Monday to Friday 8am – 4:30pm This is based on-site Monday to Friday. Key responsibilities as our Apprentice Receptionist will include: Alternating on a weekly basis covering site 1 and 2 reception areas, meet and greet, ensuring that all external visitors are logged into and out of the building and are offered regular hospitality. Preparing and serving a variety of beverages, including coffee, tea and soft drinks. Providing efficient general administrative support to different functions. This will include using MS Office for word processing, spreadsheets, Outlook etc. Responsible for the set up/clear down of the Meeting Rooms. Maintain calendars for the booking of meeting rooms, ensure that these rooms are checked between meetings and are cleared down/set up as appropriate including washing up. Ordering from external caterers as appropriate. Arranging accommodation/transportation. Answer the telephone in a friendly and efficient manner, ensuring all messages are passed on promptly. Control of refreshments for the building, maintaining an adequate stock of essential items, ordering from approved suppliers on a regular basis. Report any maintenance problems to ensure that reception, meeting rooms and facilities are fully functioning, clean, and tidy (keep a record of faults and actions). Any other duties as may be reasonably required. Skills & Attributes we're looking for in our Apprentice Receptionist: We are seeking candidates who are available to start immediately. Happy to provide hospitality for visitors by preparing beverages on a regular basis. Positive, outgoing, and friendly personality. Pro-active, self-motivated and confident. Willing to go the ‘extra mile.’ Organised and practical, with the ability to remain calm under pressure. Smart and professional appearance. Proficient in the use of all MS Office applications, email, and the internet. What you’ll receive in return. Competitive Apprenticeship Salary and training with local college From 23 days annual leave (plus public/bank holidays) increased with length of service. In-house training provided through Hayley Inspire. Company pension Free Death in Service cover (x2 salary). Invitation to healthcare scheme. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process Adverts will close on Sunday 21st September (please submit applications promptly). Shortlisted applicants with have an initial screen meeting over teams with our Talent Acquisition Partner Interviews will be held on Wednesday 1st October and will be held at our Halesowen offices. Candidates selected for interview will be asked to prepare a for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a specific question - we're here to help so please ask us! You can contact us here;?(url removed)? We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Click ‘apply’ now to become our Apprentice Receptionist?and join the team